At Thermal Wellness Inc., we are committed to providing you with high-quality products and exceptional service. We encourage you to review our refund and return policy, which outlines the process and conditions for returns and refunds. Please note that these policies may vary depending on the specific product.
Eligibility for Returns
To be eligible for a return, items must be in new, unused condition and returned in their original packaging. Products that have been used, installed, or altered are not eligible for return. You must initiate the return process within 30 days of the delivery date, and a valid proof of purchase, such as a receipt or order confirmation, is required for all returns.
Product-Specific Policies
Certain products may have specific return conditions. For instance, custom or special-order items are non-refundable and cannot be returned. Additionally, items marked as "clearance" or "final sale" may also be non-returnable and non-refundable. For other products, specific return conditions may apply, and we recommend referring to the product description on our website or contacting our customer service team for more details.
Return Process
To start a return, please contact us at thermal.wellnessinc@gmail.com or +1 (306) 491-7782 to obtain a Return Authorization (RA) number. Shipping costs for returns may vary depending on the product. While some products may require you to cover the return shipping costs, others may not. We advise you to refer to the specific product’s return policy on our website or contact our customer service team for details. Additionally, please note that all returns may be subject to a restocking fee to cover the costs of processing and restocking the product.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10-14 business days. Please note that original shipping costs are non-refundable, and the cost of return shipping may be deducted from your refund. In certain cases, only partial refunds may be granted, such as for items returned with missing parts, not in their original condition, or beyond the return window.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact us at thermal.wellnessinc@gmail.com.
Damaged or Defective Items
We strongly encourage you to inspect your order upon receipt and notify us immediately if an item is defective, damaged, or incorrect. Claims for damaged or defective products must be made within 7 days of delivery, and we may request photos or other evidence to process your claim.
Exceptions
Please be aware that certain products may have different return and refund policies. We recommend checking the specific product’s return policy on our website or reaching out to our customer service team for detailed information.
Contact Information
If you have any questions or concerns regarding our refund and return policy, please do not hesitate to contact us at thermal.wellnessinc@gmail.com or by phone at +1 (306) 491-7782.